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Call Us (510) 767-9179

Engagement Model

COMPANIES WHO ENGAGE DEPENDABLE OUTSOURCING PARTNERS FOR THEIR BACK-OFFICE WORK REPORT ON AN AVERAGE 12% TO 18% ANNUAL RECURRING GROWTH IN THEIR BUSINESSES COMPARED TO COMPANIES WHO DO NOT.
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Serving Industries Across All States
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Offshore Staffing vs BPO

  • Organizations are constantly seeking innovative strategies to optimize their operations, reduce costs, and gain a competitive edge.
  • When it comes to decision making in these kinds of situations, working with a third-party service provider has value as it allows companies to focus on improving their core business without impacting their quality and increasing operational cost.
  • Therefore, the decision comes down to deciding, which is a better approach for the company, offshore staffing or BPO. While both involve remote work arrangements, it is essential to understand the nuances and benefits of each.
OverviewOffshore staffing entails hiring skilled professionals or dedicated teams from overseas locations to work remotely for the client.BPO services involve outsourcing specific business processes or functions to external service providers, enabling companies to focus on core competencies and enhance efficiency.
Engagement ModelOffshore staffing emphasizes building an extended team or hiring dedicated professionals who work exclusively on the job description provided by the client.BPO, on the other hand, involves outsourcing entire business processes or functions, allowing the client to offload the entire responsibility of executing and managing those processes to the service provider.
Scope of Work The client maintains direct control over the offshore staff, fostering collaboration and integration within their existing operations. The BPO service provider takes responsibility of the process from transitioning to execution and to day-today process/function deliverables along with integration with the processes and functions of the in-house team.
Flexibility & Customization
  • Client provides its own standardized processes and methodology and induct the offshore team with its in-house team and functions.
  • Client decides to scale the team up or down as and when needed, and tailor the working arrangements to their unique requirements.
  • Offshore service provider's role is to facilitate the recruitment, onboarding, and provide administrative support, handle payroll and benefits, and facilitate communication between the client and the offshore team management of offshore staff on behalf of client.
  • BPO service providers have their own time-tested standardized processes and methodologies, limiting the client's customization and adaptations.
  • The BPO service provider handle the entire process from sourcing, screening, selecting, cross training additional resources to cover sickness, leaves or other business continuity steps.
  • BPO service provider takes on the responsibility of recruitment, selection, hiring and other administrative tasks on to itself independently. This allows businesses to focus on their core operations.
Scalability & Agility
  • You get a fully dedicated resource/team integrated into your business.
  • Offshore staffing is the FTE (Full Time Employee) model. Client decides when to hire and how many to hire.
  • You get one point of contact (lead level person) along with a fully dedicated team integrated into your business objectives.
  • BPO service provider offers scalability and agility, allowing businesses to quickly scale operations up or down based on volume fluctuation, skills and experience.
Control & Collaboration
  • You do gap training, establish team processes, tasks, KPIs and quality parameters.
  • The offshore staffing model provides direct control over the offshore team, allowing seamless collaboration, effective communication, and alignment with the client’s business objectives.
  • BPO service provider covers the gap training, establish team processes, tasks, KPIs and quality parameters.
  • Under BPO model, client communicates with lead or manager level resource who further handles the process or the function along with the team.
Offshore staffing entails hiring skilled professionals or dedicated teams from overseas locations to work remotely for the client. BPO services involve outsourcing specific business processes or functions to external service providers, enabling companies to focus on core competencies and enhance efficiency.
Offshore staffing emphasizes building an extended team or hiring dedicated professionals who work exclusively on the job description provided by the client. BPO, on the other hand, involves outsourcing entire business processes or functions, allowing the client to offload the entire responsibility of executing and managing those processes to the service provider.
The client maintains direct control over the offshore staff, fostering collaboration and integration within their existing operations. The BPO service provider takes responsibility of the process from transitioning to execution and to day-today process/function deliverables along with integration with the processes and functions of the in-house team.
  • Client provides its own standardized processes and methodology and induct the offshore team with its in-house team and functions.
  • Client decides to scale the team up or down as and when needed, and tailor the working arrangements to their unique requirements.
  • Offshore service provider’s role is to facilitate the recruitment, onboarding, and provide administrative support, handle payroll and benefits, and facilitate communication between the client and the offshore team management of offshore staff on behalf of client.
  • BPO service providers have their own time-tested standardized processes and methodologies, limiting the client’s customization and adaptations.
  • The BPO service provider handle the entire process from sourcing, screening, selecting, cross training additional resources to cover sickness, leaves or other business continuity steps.
  • BPO service provider takes on the responsibility of recruitment, selection, hiring and other administrative tasks on to itself independently. This allows businesses to focus on their core operations.
  • You get a fully dedicated resource/team integrated into your business.
  • Offshore staffing is the FTE (Full Time Employee) model. Client decides when to hire and how many to hire.
  • You get one point of contact (lead level person) along with a fully dedicated team integrated into your business objectives.
  • BPO service provider offers scalability and agility, allowing businesses to quickly scale operations up or down based on volume fluctuation, skills and experience.
  • You do gap training, establish team processes, tasks, KPIs and quality parameters.
  • The offshore staffing model provides direct control over the offshore team, allowing seamless collaboration, effective communication, and alignment with the client’s business objectives.
  • BPO service provider covers the gap training, establish team processes, tasks, KPIs and quality parameters.
  • Under BPO model, client communicates with lead or manager level resource who further handles the process or the function along with the team.

Our Compliance & Security

ISO 9001:2015 Certified

We are ISO 9001:2015 certified for our effective quality management system. We won this certification after demonstrating the ability to consistently provide a service that meets clients' needs and applicable statutory and regulatory requirements.

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We are ISO 27001:2013 certified for our impeccable management of information security. Stringent security practices are in place to protect our client's data.

HIPAA Compliance

Our compliance standards and practices meet standards of US Health Insurance Portability and Accountability Act (HIPAA). Our processes are audited across various parameters.