Global Back-Office Operations Management
Designed Right. Built Right. Scaled Right. Governed Right.
Launch, scale, and govern global back-office operations across onshore, nearshore, and offshore environments with confidence, compliance, and full control.
Cyctems designs, builds, and governs global back-office operations that executives can own, control, and exit cleanly.
We operate at the intersection of execution, governance, and risk management where poorly structured back-office decisions typically destroy value.
Cyctems exists to eliminate :
- Vendor dependency
- Governance blind spots
- Compliance exposure
- Cost opacity
- Non-transferable operations
What we build is defensible, auditable, and investor ready.
- Who We Are
Cyctems LLC is an independent global back-office execution and governance firm.
We are :
- Not a staffing firm
- Not a back-office vendor
- Not a technology reseller
We do not sell people, platforms, or long-term service contracts.
Cyctems partners directly with founders, executive teams, and investors to design, launch, stabilize, and govern onshore, nearshore, and offshore back-office operations that remain under client ownership and executive control.
Founder-led and execution-driven, we bring decades of senior leadership experience building compliance-intensive service operations in regulated environments.
Our mandate is simple: reduce risk, enforce discipline, and protect enterprise value.
- What We Do
Cyctems helps organizations make capital-safe decisions when building or scaling global back-office operations.
We help you:
- Decide what to build, where, and under what control model
- Establish back-office operations you can govern, scale, and transfer
- Enforce performance, compliance, and accountability across teams and geographies
Through structured execution and governance-led oversight, we address the failure points most executives and investors encounter:
- Margin leakage
- Performance inconsistency
- Regulatory exposure
- Vendor entrenchment
- Loss of executive visibility
- What We Do
Cyctems helps organizations make capital-safe decisions when building or scaling global back-office operations.
We help you:
- Decide what to build, where, and under what control model
- Establish back-office operations you can govern, scale, and transfer
- Enforce performance, compliance, and accountability across teams and geographies
Through structured execution and governance-led oversight, we address the failure points most executives and investors encounter:
- Margin leakage
- Performance inconsistency
- Regulatory exposure
- Vendor entrenchment
- Loss of executive visibility
- Structured pathways from decision to ownership
Our Services
Global Back-Office Operations Advisory & Transition
Back-Office Expansion & Transition Consulting
Managed Virtual Team / Virtual Captive Model
Build, manage, and scale remote teams seamlessly
Captive / BOT (Build–Operate–Transfer) Model
End-to-end setup with future ownership transfer
Independent Back-Office Auditing & Governance Oversight
Independent audit and governance oversight services
Global Back-Office Operations Advisory & Transition
Purpose: Get the structure right before cost and risk compound.
- Internal vs external back-office scope definition
- Onshore, nearshore, and offshore model selection
- Location feasibility and cost-risk analysis
- Back-office partner evaluation and due diligence
- SLA, KPI, and governance framework design
- Controlled transition and stabilization oversight
- Owners, CEOs, and Founders planning scalable back-office operations
- Companies exploring global back-office expansion
- Organizations seeking clarity before investing in staff, systems, or vendors
- Provides a defensible operating model before capital or headcount commitment
- Embeds governance, compliance, and risk visibility from day one
- Reduces operational guesswork and mitigates early-stage failure risk
Managed Virtual Team / Virtual Captive Model
Purpose: Speed to execution without structural risk.
- Dedicated, client-aligned virtual teams
- Back-office workflows and controls fully owned by the client
- Embedded compliance and data security protocols
- SLA, KPI, and governance enforcement
- Optional transition path to captive or BOT ownership
- Owners, CEOs, and Founders needing rapid back-office scale
- Companies expanding offshore operations without vendor dependency
- Organizations preparing for investor, PE, or strategic buyer oversight
- Maintains full executive control while scaling offshore
- Ensures predictable performance, compliance, and accountability
- Provides a governed, low-risk extension of client operations
Captive / BOT (Build–Operate–Transfer) Model
Purpose: Long-term ownership with institutional discipline.
- Geography and legal structure selection
- Compliance, governance, and operational control setup
- Back-office team building and workflow design
- Performance stabilization and operational scale-up
- Clean ownership transfer when operations are predictable
- Owners, CEOs, and Founders seeking full operational control
- Companies requiring investor-grade, compliant back-office operations
- Organizations preparing for acquisition, integration, or BOT transfer
- Combines execution discipline with transfer readiness
- Minimizes vendor dependency and key-person risk
- Ensures investor-grade governance and operational sustainability
Independent Back-Office Auditing & Governance Oversight
Purpose: Regain visibility and protect enterprise value.
- Vendor-neutral operational audits and assessments
- SLA and KPI performance benchmarking
- Regulatory compliance and data security reviews
- Operational risk and governance gap identification
- Executive reporting and corrective action plans
- Owners, CEOs, and Founders seeking full operational visibility
- Companies with existing back-office teams or offshore operations
- Organizations requiring independent oversight for investors, PE, or strategic buyers
- Provides full transparency without day-to-day involvement
- Detects hidden risks and inefficiencies before they impact enterprise value
- Enables structured corrective action to protect operations
- Our Services
Global Back-Office Operations Advisory & Transition
For organizations exploring outsourced or global operations but unsure how, where, or with whom to proceed.
Cyctems designs execution-ready operating models before capital is committed.
What we deliver :
- Internal vs. outsourced scope definition
- Onshore, nearshore, or offshore delivery model selection
- Service provider evaluation and due diligence
- SLA, KPI, and governance framework design
- Controlled transition and stabilization oversight
Independent Operations Auditing & Oversight
For organizations already working with service providers but lacking transparency or control.
Cyctems provides vendor-neutral audits and ongoing oversight to protect performance and compliance.
Audit and oversight areas include :
- Process efficiency and execution quality
- SLA and KPI performance benchmarking
- Regulatory compliance and data security
- Operational risk and governance gaps
- Executive reporting and corrective action plans
Captive / BOT (Build–Operate–Transfer) Model
For organizations seeking ownership and control without vendor dependency.
Cyctems designs and executes captive and BOT models that create fully governed, transfer-ready operations.
Our BOT execution includes :
- Geography and structure selection
- Legal, compliance, and governance setup
- Team building and workflow design
- Performance stabilization and scaling
- Clean ownership transfer when operations are predictable
- Industries We Serve
Cyctems delivers back-office solutions across regulated, scale-sensitive, and compliance-intensive industries, ensuring governance and audit-readiness from day one :
Why Cyctems?
Why Companies Choose Cyctems
- Faster global launches without chaos
- Full control and compliance across geographies
- Independent, vendor-neutral guidance
- Transfer-ready, investor-grade operations
- Executive visibility without micromanagement
Why Our Industry Expertise Matters
- Margin leakage
- Performance inconsistency
- Regulatory exposure
- Vendor entrenchment
- Loss of executive visibility
What This Means for You
- No guesswork
- No vendor-led decisions
- No loss of control
- No hidden risk
- No operational surprises
- How We Work
A governance-led framework designed for owners, CEOs, and investors
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Executive Alignment
- Align with Owners, CEOs, Founders, PE firms, and Strategic Buyers
- Define growth objectives, risk tolerance, cost targets, and compliance priorities
Outcome : Clear mandate aligned with business and investor expectations.
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Operating Model Design
- Define what to build, retain, or extend via back-office teams
- Select onshore, nearshore, or offshore models
- Embed SLA, KPI, and governance frameworks
Outcome : Execution-ready, defensible back-office model
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Controlled Execution
- Oversee transition, stabilization, and early-stage performance
- Ensure continuity, compliance, and risk mitigation
Outcome : Predictable execution without disruption or surprises
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Governance & Optimization
- Implement executive dashboards, performance oversight, and compliance monitoring
- Optimize workflows for efficiency, control, and scale
Outcome : Full visibility, accountability, and sustained operational performance
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Transfer, Oversight, or Exit
- Transfer operations to client ownership (BOT), govern independently, or exit cleanly
- Support PE/investor reporting and audit readiness
Outcome : Self-sustaining, transfer-ready back-office operations
Our Working Philosophy
We don’t just advise
We design, execute, stabilize, and protect your operations.
Founder & Leadership
Virender Singh
Founder & CEO, Cyctems LLC
With over 25 years of senior leadership experience, Virender has built and scaled complex service operations across Healthcare, Finance, Mortgage & Title, ITES/BPO, Human Resources, Technology, and Logistics sectors.
Virender partners with founders, executives, investors, and strategic buyers to design, launch, and govern global back-office operations that are compliant, scalable, and fully under client control.
Virender combines strategic clarity with disciplined execution to deliver predictable outcomes and long-term enterprise value.
Our Team – Experience & Skills
Core Experience
- Global Back-Office Operations - Designing, implementing, and stabilizing onshore, nearshore, and offshore operations for high-growth and regulated environments.
- Captive & BOT Model Execution - Building fully owned or transfer-ready back-office centers that meet regulatory, operational, and investor standards.
- Governance & Compliance - Implementing SLA/KPI frameworks, operational dashboards, and audit-ready processes across financial, healthcare, technology, and BPO sectors.
- Vendor & Partner Oversight - Independent evaluation, performance monitoring, and corrective action implementation without reliance on vendors.
- Industry Expertise - Mortgage & Title, FinTech & Insurance, Healthcare, ITES/BPO, Human Resources, Technology & IT Services, and Logistics.
- Strategic Advisory for Investors & PE - Structuring back-office operations to maximize enterprise value, reduce risk, and enable seamless ownership transfer or exit.
Core Skills
- Operational Leadership - Scaling high-performing teams while maintaining quality, efficiency, and compliance.
- Risk & Data Security Governance - Enterprise-level oversight of sensitive financial, clinical, and HR data.
- Process Design & Optimization - Mapping, automating, and continuously improving workflows for global operations.
- Performance Management - Implementing actionable KPIs, SLA tracking, and executive reporting.
- Regulatory & Legal Expertise - Navigating complex compliance frameworks including HIPAA, financial regulations, and international labor laws.
- Change Management & Stabilization - Ensuring smooth transitions during new builds, BOT transfers, or operational scale-up.
- Investor & PE Communication - Translating operational performance into audit-ready, value-focused insights for investors and strategic buyers.
Our Team’s Value Proposition
Cyctems combines strategic vision, execution rigor, and governance discipline to deliver back-office operations that are :
- Social Responsibility
At Cyctems, we believe operational discipline and social responsibility go hand in hand.
Beyond building and governing global operations, Cyctems actively supports rehabilitation, training, and developmental programs for autistic children in India and the United States. This long-term commitment focuses on access to structured therapy, skill development, and caregiver support through trusted clinical and educational partners.
We apply the same care, accountability, and discipline to this mission as we do to our client engagements.
Final Thought
Take Control of Your Global Back-Office Operations
Whether you are building a new operation, scaling an existing back-office, or regaining control over offshore teams, Cyctems ensures your operations deliver predictable performance, full compliance, and investor-ready governance.
Why Schedule a Consultation?
Core Experience
- Executive Visibility : Gain full insight into your back-office operations without day-to-day management.
- Risk Mitigation : Identify hidden operational, compliance, and governance risks before they impact value.
- Ownership & Control : Establish back-office models you own, govern, and can scale confidently.
Who Should Book a Consultation?
- Owners, CEOs, and Founders planning global back-office expansion
- PE Firms and Strategic Buyers evaluating acquisition or integration readiness
- Companies seeking Managed Virtual Teams, Captive/BOT Operations, or Independent Oversight
What You Will Gain
- Tailored roadmap for global back-office design, execution, and governance
- Clear view of costs, risks, and operational timelines
- Strategic insights for scaling, ownership transfer, or PE evaluation
Take the Next Step
Your back-office should work for you not against you.
Schedule a consultation today to explore how Cyctems can deliver controlled, compliant, and scalable operations tailored for your business and investors.
Your back-office should work for you not against you.
Schedule a consultation today to explore how Cyctems can deliver controlled, compliant, and scalable operations tailored for your business and investors.