“Minimize risk, accelerate scalability, gain full operational control with our BOT or BTO models and experience an 18% to 25% annual recurring increase in business satisfaction, performance, and profitability”.
WHAT WE DO
We have over 20 years of expertise, in successfully building and scaling offshore and onshore back-office delivery centers under Build-Operate-Transfer (BOT) and Build-Transfer-Operate (BTO) models for businesses and professionals across the USA, Canada, and India.
With our time-tested approach, you mitigate risk, scale efficiently, ensures seamless transitions and build a high-performing back-office teams that seamlessly evolve into your captive centers giving you complete control over your outsourced operations.
Let’s create your next high-performing captive center and unlock sustainable growth!
OUR SOLUTIONS
OUTSOURCING CONSULTATION
Our outsourcing consultation involves identify which all functions to outsource, selecting the right service provider, negotiating contracts, and delegating business processes to third parties.
BUILD OPERATE TRANSFER
BOT (Build-Operate-Transfer) is a project delivery method where our clients contract us to build and operate a delivery centre for a period of time, with the ownership transfer as a the end deliverable.
OFFSHORING
Offshoring model of outsourcing is where you create an extension of your team in another country. Here at CYCTEMS, we provide unique solutions under the offshoring model.
BUSINESS PROCESS OUTSOURCING
Where Offshoring ends, business process outsourcing begins.You don’t invest time and effort in selecting candidates, training, setting up processes, KPIs, quality, attrition etc.
PROJECT OUTSOURCING
This approach to outsourcing involves paying a team or an individual to complete a project with a limited scope and duration.This might work for you if you only have one-off projects.
From Patterns to Profits: How Past Data Shapes Tomorrow
INDUSTRIES WE PROVIDE TAILORED SOLUTIONS FOR ARE
OUR BUSINESS MODELS
BOT (Build-Operate-Transfer)
Build Phase
We understand the need, scope and challenges of the client. Then we establish the BPO delivery center infrastructure, hire resources, integrate systems and applications required for efficient functioning, migrate the processes ensuring regulatory compliances.
Operate Phase
Once the first Built-up phase is complete, we manage and run the operation for a defined period. The focus is on optimizing performance, stabilizing workflows, refining processes, and training the in-house team to ensure a smooth transition.
Transfer Phase
After achieving operational maturity, we hand-over complete control of the business or project to our client. This phase involves knowledge transfer, leadership transition, and ensuring continuity without disruption.
BTO (Build-Transfer-Operate)
Build Phase One
In this stage, we understand the need, scope and challenges of the client. Then we establish the BPO delivery center infrastructure, hire resources, integrate systems and applications required.
Transfer Phase
After initiating the operations, we transfer the ownership of the business and center to our clients. This phase involves transfer of ownership, transition of key positions.
Operate Phase
Once the transfer of ownership is complete, we manage and run the day-to-day BPO operation on behalf of our clients. The focus is on continuous process delivery, optimizing.
BENEFITS WE BRING IN FOR YOU
- Reduced Operational Burden - Both models allow businesses and professionals to defer large capital investments reducing operational financial burden.
- Access to Specialized Expertise – Onshore and Offshore BPO under BOT and BTO models brings industry knowledge, operational experience, and local market insights, helping businesses and professional navigate complexities with ease.
- Focus on Core Activities – Since we handle the setup and operations, our clients have time to focus on core customer and business development functions.
- Operational Efficiency – Both BOT and BTO provider access to experienced resources to optimize processes, technology, and workflow management.
- Global Workforces – With offshore and Onshore BPO centers, our client gets the advantage of having access to skilled and experienced workforce. Ensuring quality and efficiency results.
- Regulatory Compliance & Local Adaptation – We help you navigate local laws, licensing requirements, and market conditions, ensuring the operations is legally compliant and culturally aligned.
Virender Singh is deeply committed to the welfare of differently abled children, particularly those with autism spectrum disorder. His work focuses on supporting treatment and rehabilitation centers that enhance their development, accessibility, and long-term well-being.
ABOUT FOUNDER
Virender Singh has strong functional acumen in -
- Start-up environment
- Turning around organizations into a structured and profitable businesses model.
- Multi-shore and offshore outsourcing, BPO, KPO, & ITES outsourcing.
- Strategic Business Management.
- Building and restructuring core team(s) with focus on profitability.
- Process management, efficiency, and performance improvement.
- Establishing quality assurance procedures.